Shipping & Returns

Shipping

Complimentary standard shipping on orders over $150, Australia-wide.

Standard shipping — $12. Delivered by Australia Post Parcel Post, usually 2–4 business days to Melbourne and most metro areas, and up to 6 business days for regional and interstate addresses.

Express shipping — $16. Delivered by Australia Post Express Post, usually next business day to Melbourne metro and 1–3 business days elsewhere in Australia.

Complimentary pickup from our clinic at 1206 High Street, Armadale. Choose "Pickup" at checkout and we'll email you when your order is ready to collect, normally within 24 hours. Please bring that email or your order number with you. Collect any time during opening hours: Monday, Tuesday and Friday 9am–6pm, Wednesday and Thursday 9am–8pm, Saturday 8am–4pm.

Dispatch. Orders are packed by our clinic team and posted the same or next business day, Monday to Saturday. Orders placed on a Sunday or Victorian public holiday are posted the next business day. You'll receive an Australia Post tracking number by email as soon as your parcel is on its way.

A complimentary sample with every order. Every online order is packed with a complimentary sample, chosen by our Dermal Clinicians to suit your skin and what you've ordered.

Delivery details. Delivery times are Australia Post estimates and can stretch during sale periods, severe weather or postal disruptions. If you'd like your parcel left without a signature, select "Authority to leave" at checkout; otherwise Australia Post will card you for collection from your nearest post office or parcel locker. We ship to PO boxes and parcel lockers.

Changing an order. Because we pack quickly, we usually can't change or cancel an order once it's placed. If you've made a mistake, contact us straight away on the details below and we'll do our best to catch it before it leaves.

International. We currently ship within Australia only.

Returns

We take real care to prescribe and recommend the right products, so returns are rarely needed. Here's how we handle them.

Change of mind. If a product isn't right for you, you're welcome to return it within 14 days of delivery for a refund, provided it is unopened, unused and in its original sealed packaging. Return postage for change-of-mind returns is at your cost, and items bought on sale or with a discount code are refunded at the price paid. If you're unsure whether something suits your skin, book a complimentary skin consultation or contact us before you order and we'll guide you.

Faulty, damaged or incorrect items. If something arrives damaged, faulty or not what you ordered, let us know as soon as you notice, with a photo where possible. We'll arrange a replacement or a full refund, including return postage. Your rights under the Australian Consumer Law always apply.

Reactions to a product. Skin can be unpredictable. If you have a reaction, stop using the product immediately, take a photo, and contact us. Provided the product is less than 20% used, we'll issue a store credit for the full purchase price so you can choose something better suited to your skin. Our Dermal Clinicians can help you work out what caused it and what to use instead.

Gift vouchers are not refundable and can't be exchanged for cash.

Refunds are processed to the original payment method within 3–5 business days of the return being received, and any Club Halo points earned on the refunded items are reversed. Complimentary samples do not need to be returned.

How to return an item. Email or call us with your order number and a note about the issue. We'll respond quickly with instructions; you're also welcome to bring the item into the clinic.

Questions about your order? We're here Monday to Saturday — contact Curated by Skin Angel at shop@curatedbyskinangel.com or 0482 095 911.